This policy describes what personal information we collect, how it is used, how it is protected, and how you can request its deletion. Your privacy matters — this document is written in plain language so you know exactly where you stand.
01 Information We Collect
We collect personal information including name, email address, phone number, and career or academic profile details relevant to your service engagement. This information is provided directly by you through our contact form, booking system, or direct communication channels.
02 How We Use Your Information
Your information is used exclusively to deliver our services, communicate with you throughout your engagement, and improve our service offerings. We do not share your information with third parties without your explicit consent — ever.
03 Data Security
All client data is stored securely using encrypted channels. We do not store payment card or mobile money details directly — all transactions are processed through secure, industry-standard payment gateways (e.g., Paystack) that are PCI DSS compliant.
04 Cookies & Tracking
Our website may use basic analytics to understand how visitors use our site. No personally identifiable information is tracked through analytics. Cookies are used solely for essential site functionality and session management. You can disable cookies in your browser settings at any time.
05 Third-Party Services
We use third-party payment processors (Paystack) and communication tools (WhatsApp, email) to deliver our services. These providers have their own privacy policies. We do not control and are not responsible for their data practices, but we select only reputable, secure providers.
06 Data Deletion
You have the right to request deletion of your personal information at any time. Email expresslink202@gmail.com with the subject line "Data Deletion Request" and include your name and the email address used during your engagement. We will delete all personal data within 30 days of receiving your verified request.
07 Data Retention
We retain client data only for as long as necessary to deliver services and meet legal obligations. Engagement records (order history, documents) are retained for a maximum of 2 years after your last interaction, after which they are securely deleted unless you request earlier deletion.
08 Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or applicable law. Clients will be notified of material changes via email or a prominent notice on our website. The date at the top of this page indicates the most recent revision.