Our refund policy is designed to be fair. We encourage working through revisions first — most concerns are resolved before a refund is needed.
Last updated: June 2025
All packages include unlimited revisions until client satisfaction. A refund request should be a last resort. If you are dissatisfied, please contact our team first and we will work to resolve your concerns.
Refunds are available within 14 days of service delivery if you are not satisfied with the quality of work provided. Refunds will not be granted after 14 days, or if the deliverable has been substantially used, submitted, or publicly distributed.
To request a refund, email us at expresslink202@gmail.com with full details of your dissatisfaction and any supporting documentation. We will review your request within 48 hours. If approved, payment will be processed within 5–7 business days.
Before requesting a refund, we strongly recommend working with our team on revisions. All packages include unlimited revision rounds, and most dissatisfaction can be resolved through this process — resulting in a better final deliverable for you.
Rush services (24–48 hour turnaround) are non-refundable once work has commenced, given the time and resources committed immediately upon order. Customized corporate packages are non-refundable unless quality issues are clearly documented and communicated within 48 hours of delivery.
If you are satisfied with a portion of the deliverables but not the full service, we offer partial refunds on a case-by-case basis. Contact us to discuss your specific situation and we will find a fair resolution.
Refunds are processed to the original payment method. Bank transfers may take 5–7 business days to reflect in your account after processing is confirmed. Mobile money refunds are typically processed faster.
